Terms & Conditions

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The Merrion Day Spa is a retreat for your body, mind and spirit. For the consideration of other clients, we request that noise is kept to a minimum. We ask that you respect other clients' privacy by speaking softly. 

APPOINTMENTS

If you do not have a voucher for your treatment, an alternative method of payment is required prior when making a booking to secure your appointment. Please note all of our bookings and booking deposits are pre-paid and non-refundable. 
SUPPLEMENTARY FEES

Please note that supplementary fee of €10 per person applies for third party vouchers on weekend bookings.

VOUCHERS / GIFT CARDS

*Vouchers are valid for 5 years from the date of purchase (unless stated otherwise).

*Once you have received your voucher(s) please contact the Reservations Team to make a booking.

*Vouchers are non transferable / non refundable.

*Lost or stolen vouchers cannot be replaced.

*Treatment vouchers are not redeemable against products.

*Voucher upgrades are available at a surcharge depending on the chosen treatment(s).

*Vouchers must be presented on the day of arrival to hand in at the spa reception or the full amount will be charged.

*Vouchers may not be used to purchase another voucher or voucher offers. 

*Value Vouchers can be used to purchase products.

*We are not liable for any vouchers purchased from a third party platforms.If you have purchased a voucher from a third party, you will need to contact support on their platform.

AGE RESTRICTIONS

Guests must be at least 16 years old for facial treatments and over the age 18 years old for massage and body treatments. 

ALCOHOL

We reserve the right to refuse treatments if you arrive to the spa inebriated.

CANCELLATIONS

We require a minimum of 72 hours notice for all cancellations. Failure to cancel within the required time frame will result in a 100% cancellation fee being charged to your credit card. 

MOBILE PHONES

The use of mobile phones is prohibited in the spa. We kindly request that mobile phones and electronic equipment should be switched off before you begin any treatment.

PREGNANCY

We are delighted to offer an extensive selection of maternity treatments. Please take note that massage or stimulating treatments are not recommended during the first 12 weeks of pregnancy. Please consult your doctor prior to any Treatment you wish to book.

ACCESABILITY 

Please advise in advance of booking if any assistance may be required for you or a member of your party in order to prepare. 

PERSONAL PROPERTY

The Management and Staff accept no responsibility for the loss of money or valuables of any kind. We recommend that guests do not wear jewellery when attending the Spa. 

PUNCTUALITY

To ensure you get the full experience and all the benefits of your treatment we kindly  ask you to please arrive 15 minutes prior to your scheduled treatment. A late arrival will result in a shortened treatment time but the full price will be charged. 

LOCATION

As we have multiple locations it is the responsibility of the Client to arrive at the correct location please ensure you allow plenty of time for traffic when attending a central city location as this time cannot be retrieved.

SPECIAL CONDITIONS

If you suffer from any medical conditions, we advise that you consult your doctor before booking any treatments. You will be asked to complete a confidential consultation form prior to your treatment commences. If you have any concerns whatsoever, please do not hesitate to contact us.